Call the team now
 01442 244200
COMPLAINTS POLICY
We always endeavour to provide the best service and products for our customers.
However, on rare occasions, we recognise that there may be times where our
customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our
complaints procedure below and we will respond promptly to ensure complete
satisfaction.
As soon as possible after the completion of the works, please inspect the work to
ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please
contact us as soon as you can in order that we can rectify any problems as soon as
possible.
OUR PROCEDURE
Either call us on    01442 244200
Or write to us at   38 Mark Rd , Hemel Hempstead,Herts HP2 7BW
(please request proof of receipt if posting)

We aim to respond within 2 days of receiving your complaint and where possible, will
provide you with a date to remedy any issues raised.
CRK Windows Ltd is a member of
Independent Network, part of Network VEKA Ltd. In the unlikely event that we
cannot remedy your complaint to your satisfaction you may wish to refer your
complaint to them. In the first instance please submit your concern online at
www.inveka.co.uk, selecting “Your Guarantee” and completing the online form.
Alternatively, they can be contacted by telephone on 0800 800080.

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